All Aboard the Future

How DevOps and cloud innovations took the Deutsche Bahn app to a new level.

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Satisfaction - a small leap for the railroad, a big one for customer satisfaction

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Faster time-to-market - updates reach customers almost at ICE speed

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Lower costs - that means full speed ahead into the future

The journey into the digital age 

In a world of constant change, the efficient provision and updating of timetable data has become a key resource for Deutsche Bahn. Our ambitious project aimed to revolutionize access to these timetables through innovative DevOps and cloud technologies, not only increasing responsiveness to customer needs, but taking service quality to a whole new level. 

On the rails of digital transformation 

Deutsche Bahn faced the challenge of making timetables intuitive and easily accessible while seamlessly integrating modern DevOps practices and cloud technologies into the traditional corporate structure. The path to digital transformation required not only technological changes, but also a shift in the mindset of the entire organization. 

The formula for success for better service 

We developed a three-stage approach to meet these challenges: 

User-friendly application
A new app displays timetables in real time, making access easier for travelers.

Automation and collaboration
By integrating DevOps practices, we automated workflows and fostered collaboration between development and operations, enabling a faster response to customer needs.

Cloud migration
By moving important infrastructure to the cloud, we optimized the use of resources and reduced operating costs.

Figures that shine: The green traffic light for higher customer satisfaction 

The positive effects of our work were not only noticeable, but also measurable. This is how we made a difference for Deutsche Bahn customers: 

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fewer support requests: The user-friendly app and easy access to timetables have reduced the need for support and thus lowered customer service costs. 

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more app usage: Improved accessibility and functions led to increased use of the app, which increased customer loyalty and satisfaction. 

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more operating time: Cloud and DevOps practices improved the uptime of the systems, which increased the reliability of the service for customers.

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lower infrastructure costs: The migration to the cloud enabled a more efficient use of resources and significantly reduced infrastructure costs. 

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higher conversion rate: The user-friendly app and prompt updates led to more customers buying tickets via the app, thereby increasing sales. 

Inspiration for your IT transformation 

Are you facing similar challenges or looking to transform your IT infrastructure to achieve similar success and returns? Here are strategic approaches that we can develop together - inspired by the most common challenges our customers face:

Slow response times to customer inquiries
Through DevOps practices, we can improve collaboration between development and IT, create automated workflows and shorten time-to-market so you can respond to customer feedback faster - increasing customer satisfaction and strengthening brand loyalty.

Limited flexibility in resource management
With cloud migration, scaling can be flexibly adapted so that the required capacity is always available without paying for unused infrastructure - resulting in savings of up to 20%!

High operating costs due to inefficient processes
Automation optimizes recurring tasks and increases the efficiency of teams, which significantly reduces operating costs.

Lack of adaptability to market changes
A continuous improvement process allows us to react quickly to changes in the market. With the help of analysis tools and customer feedback, we can design your offers dynamically - a clear competitive advantage.

Difficulties with data updating and availability
A user-friendly application with real-time data ensures that your customers receive up-to-date information at all times. With technologies such as APIs and data streaming, we improve the flow of information and decision-making within the company.

By adapting these strategies to your specific challenges, we can not only revolutionize your IT infrastructure, but also increase your profitability - then everything runs according to schedule.

Our tech kit

To turn the challenges in this project into opportunities, we relied on a selection of the best available tools that played a crucial role in the transformation: 

Cloud magic

AWS brought flexibility, performance and cost efficiency to the infrastructure

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Container power

Docker and Amazon EKS provided a clean, isolated and easily scalable solution.

DevOps superstars

AWS CodePipeline, CodeBuild, CodeDeploy, CodeCommit, CodeStar and CloudFormation enabled seamless collaboration, automation and lightning-fast deployments.

Full control

With Amazon CloudWatch, AWS X-Ray and the Elasticsearch Service, we had an overview of all systems at all times and ensured smooth processes.

Security bulwark

IAM, KMS, Security Hub and Config protect data like a suit of armor.

Data experts

Our "oracles" Amazon RDS and DynamoDB ensured that all data was always available in the right place at the right time.

Programming languages and frameworks

Java, Python and Node.js were our tools, supported by frameworks such as Spring Boot and Flask for efficient and robust applications.