{"id":3869,"date":"2024-01-13T13:09:12","date_gmt":"2024-01-13T12:09:12","guid":{"rendered":"https:\/\/skyeredtechnology.de\/?p=3869"},"modified":"2024-12-24T09:31:15","modified_gmt":"2024-12-24T08:31:15","slug":"it-service-management-automatisierung","status":"publish","type":"page","link":"https:\/\/skyeredtechnology.de\/en\/it-service-management-automatisierung\/","title":{"rendered":"IT-Service-Management-Automatisierung f\u00fcr ein Technologieunternehmen"},"content":{"rendered":"
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Leondrino: Automatisierung im IT-Service-Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How <\/span>Leondrino<\/span> with<\/span> smarter <\/span>Technology<\/span> Efficiency<\/span>, <\/span>Quality<\/span> and <\/span>Reliability<\/span> increases<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ausfallzeiten: IT-Ausf\u00e4lle geh\u00f6ren der Vergangenheit an. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Reaktionszeiten: Anfragen werden schneller bearbeitet \u2013 weniger Warten, mehr Ergebnis! \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Servicequalit\u00e4t: Mehr Effizienz, zufriedene Nutzer, und nachhaltig verbesserte IT-Leistung. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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W\u00e4hrungs-Wechsel: Im Takt der Automatisierung\u00a0\n\n\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Das Projekt zur IT-Service-Management-Automatisierung f\u00fcr Leondrino verfolgte das Ziel, innovative Softwarel\u00f6sungen und Technologien zu integrieren, um komplexe IT-Dienstleistungsprozesse zu optimieren und zu automatisieren. Durch die Implementierung fortschrittlicher Tools wie Jenkins f\u00fcr Continuous Integration und Continuous Deployment (CI\/CD), Microsoft Power Automate zur Automatisierung von Gesch\u00e4ftsprozessen sowie Zapier zur nahtlosen Integration von Drittanbieteranwendungen konnten signifikante Effizienzsteigerungen erzielt werden. Diese Technologien erm\u00f6glichten eine pr\u00e4zise Orchestrierung von Workflows, reduzierten manuelle Eingriffe und automatisierten wiederkehrende Aufgaben. Infolgedessen wurden Ausfallzeiten drastisch minimiert, und die Servicequalit\u00e4t wurde auf ein neues Niveau gehoben, was die Benutzerzufriedenheit und die Agilit\u00e4t des Unternehmens erheblich steigerte.<\/span>\u00a0<\/span><\/p>

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Der Kampf gegen lange Bearbeitungszeiten<\/span><\/b>\u00a0<\/span><\/p>

Leondrino stand vor der Herausforderung, komplexe IT-Serviceprozesse zu optimieren, die durch hohe Ausfallzeiten und langsame Reaktionszeiten das Tagesgesch\u00e4ft belasteten. Unser Ziel: Eine zukunftssichere, flexible L\u00f6sung, die nicht nur Effizienzgewinne bringt, sondern auch die Grundlage f\u00fcr kontinuierliches Wachstum und Innovation schafft.<\/span>\u00a0<\/span><\/p>

Mithilfe fortschrittlicher Tools wie Jenkins (CI\/CD), Microsoft Power Automate und Zapier haben wir repetitive Aufgaben automatisiert und eine nahtlose Integration von Drittanbieter-Apps erreicht. Diese Automatisierung reduzierte manuelle Eingriffe drastisch, optimierte Workflows und verbesserte die IT-Performance nachhaltig \u2013 der ROI und die Kundenzufriedenheit stiegen sp\u00fcrbar.<\/span>Um diese Herausforderungen zu bew\u00e4ltigen, ben\u00f6tigte Leondrino eine zukunftssichere L\u00f6sung, die nicht nur die bestehenden Ineffizienzen beseitigt, sondern auch Raum f\u00fcr zuk\u00fcnftiges Wachstum schafft.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Den Wert der Effizienz steigern<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In der aufregenden Welt der IT-Service-Management-Automatisierung f\u00fcr Leondrino optimierten wir nicht nur die Prozesse, sondern brachten auch das \u201eWow!\u201c zur\u00fcck! Unsere Expertise stand im Mittelpunkt jeder Entscheidung und Implementierung. Hier sind die vier tragenden S\u00e4ulen, die das Fundament f\u00fcr eine agile, effiziente und zukunftssichere IT-Infrastruktur f\u00fcr unseren Kunden bildeten.<\/span>\u00a0<\/span><\/p>

Intelligente Automatisierung<\/span><\/b>\u00a0
Durch CI\/CD-Pipelines mit Jenkins konnten wir die Softwarebereitstellung beschleunigen, Fehler minimieren und so den Entwicklungsprozess effizienter gestalten.<\/span>\u00a0<\/span><\/p>

Nahtlose Systemintegration<\/span><\/b>\u00a0
Mit Microsoft Power Automate und Zapier verbanden wir wichtige Anwendungen und vereinfachten die Zusammenarbeit zwischen den Teams \u2013 eine IT, die \u201emiteinander spricht\u201c.<\/span>\u00a0<\/span><\/p>

Datengetriebenes IT-Management<\/span><\/b>\u00a0
Smarte Dashboards und Analysetools erh\u00f6hten die Transparenz der IT-Dienstleistungen. F\u00fchrungskr\u00e4fte erhielten pr\u00e4zise Echtzeitdaten, um fundierte Entscheidungen treffen und die Servicequalit\u00e4t stetig optimieren zu k\u00f6nnen.<\/span>\u00a0<\/span><\/p>

Nachhaltige Schulung und Wissenstransfer<\/span><\/b>\u00a0
Schulungen sorgten f\u00fcr eine hohe Akzeptanz der neuen Technologien und bef\u00e4higten die Mitarbeiter, die Systeme eigenst\u00e4ndig zu bedienen und zu optimieren.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Das Sparschweinchen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In dem Projekt ging es nicht nur um Effizienz, sondern auch um cleveres Sparen. Unsere ma\u00dfgeschneiderten Automatisierungsl\u00f6sungen erm\u00f6glichten bemerkenswerte Einsparungen und h\u00f6here Produktivit\u00e4t:<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Verringerung<\/span> manueller<\/span> Tasks<\/span><\/strong>:<\/strong> The <\/span>Automation<\/span> routinem\u00e4\u00dfiger<\/span> Tasks<\/span> reduced<\/span> the <\/span>manual<\/span> Arbeit um 50%, <\/span>whereby<\/span> das IT-Personal <\/span>itself<\/span> on <\/span>strategic<\/span> Initiativen<\/span> konzentrieren<\/span> could<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Cost savings<\/span> with<\/span> den IT-<\/span>Operating costs<\/span><\/strong>:<\/strong> Optimierte <\/span>Processes<\/span> and <\/span>reduced<\/span> Arbeitskosten<\/span> led<\/span> to<\/span> one<\/span> Einsparung<\/span> von 20% der <\/span>entire<\/span> IT<\/span>Operating costs<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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faster<\/span> Provision<\/span> newer<\/span> Functions<\/span><\/strong>:<\/strong> <\/span>Automated<\/span> CI\/CD pipelines <\/span>erm\u00f6glichten<\/span> one<\/span> 60% <\/span>faster<\/span> Provision<\/span> newer<\/span> Softwarefunktionen<\/span> und -updates.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Improvement<\/span> der SLA-<\/span>Einhaltung<\/span><\/strong>:<\/strong> Die Organisation <\/span>verzeichnete<\/span> one<\/span> 15%ige <\/span>Increase<\/span> the <\/span>Einhaltung<\/span> von Service-Level-Agreements (SLAs), was die <\/span>Verantwortlichkeit<\/span> and <\/span>Leistung<\/span> increased<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Increase<\/span> the <\/span>Productivity<\/span><\/strong>:<\/strong> The <\/span>Gesamteffizienz<\/span> of the employees <\/span>stieg<\/span> um 25%, da die Teams <\/span>less<\/span> Time <\/span>with<\/span> itself<\/span> wiederholenden<\/span> Tasks<\/span> and <\/span>more<\/span> Time <\/span>with<\/span> wertsch\u00f6pfenden<\/span> Projects<\/span> verbringen<\/span> could<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Der Turbo f\u00fcr eure IT-Dreams\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Lust auf \u00e4hnliche Erfolge? Findet heraus, wie ihr mit unserer Automatisierungs-Expertise eure IT-Serviceprozesse auf das n\u00e4chste Level bringen k\u00f6nnt. <\/span>Hier sind einige strategische Ans\u00e4tze, die wir gemeinsam weiterentwickeln k\u00f6nnen \u2013 inspiriert von den h\u00e4ufigsten Herausforderungen unserer Kunden:<\/span>\u00a0<\/span><\/p>

Ineffiziente IT-Service-Prozesse<\/span><\/b>\u00a0
Ineffiziente IT-Service-Management-Prozesse f\u00fchren oft zu langen Bearbeitungszeiten und hohen Ausfallzeiten, was die Produktivit\u00e4t beeintr\u00e4chtigt und die Nutzerzufriedenheit senkt. <\/span>\u00a0
Durch den Einsatz von fortschrittlichen Tools wie <\/span>Jenkins f\u00fcr Continuous Integration und Continuous Deployment (CI\/CD) optimieren wir die Softwarebereitstellung erheblich. Dies reduziert nicht nur Fehler und Wartezeiten, sondern erm\u00f6glicht auch schnellere Reaktionszeiten bei Serviceanfragen \u2013 eure IT wird zum Hochgeschwindigkeitsmodus umgeschaltet.<\/span><\/p>

Hohe Betriebskosten<\/span><\/b>\u00a0
Langwierige manuelle Prozesse verursachen versteckte Kosten, die die Rentabilit\u00e4t beeintr\u00e4chtigen und potenzielle Neukunden abschrecken k\u00f6nnen.<\/span>\u00a0
Wir identifizieren und setzen die Tools ein, um verschiedene Drittanbieteranwendungen nahtlos zu integrieren. Dies verbessert die Zusammenarbeit zwischen den Teams und hebt die Effizienz auf ein neues Niveau. Die automatisierte Workflow-Orchestrierung verringert die manuelle Arbeit um bis zu 50% und f\u00fchrt zu einer Kostenersparnis von 20% im IT-Betrieb.<\/span><\/p>

Geringe Sichtbarkeit der IT-Dienstleistungen<\/span><\/b>\u00a0
Ein Mangel an Transparenz \u00fcber IT-Prozesse erschwert es, fundierte Entscheidungen zu treffen und die Servicequalit\u00e4t zu optimieren.Durch die Implementierung smarter Analysetools verbessern wir die Sichtbarkeit und Kontrolle \u00fcber die IT-Dienstleistungen. Mit pr\u00e4zisen Dashboards und Echtzeitberichten erm\u00f6glichen wir es den F\u00fchrungskr\u00e4ften, informierte Entscheidungen zu treffen und die Servicequalit\u00e4t kontinuierlich zu steigern.<\/span>\u00a0<\/span><\/p>

Mangelnde Akzeptanz neuer Technologien<\/span><\/b>\u00a0
Die Einf\u00fchrung neuer Systeme kann auf Widerstand sto\u00dfen, was die Effizienz und die Servicequalit\u00e4t beeintr\u00e4chtigen kann. Wir legen gro\u00dfen Wert auf Schulungen und den Wissenstransfer. Dies sorgt nicht nur f\u00fcr eine hohe Akzeptanz der neuen Technologien, sondern erm\u00f6glicht es den Mitarbeitern auch, diese effektiv zu nutzen. So bleibt die Servicequalit\u00e4t auf einem hohen Niveau, und euer Unternehmen ist bereit f\u00fcr zuk\u00fcnftiges Wachstum.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our tech kit <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Wir setzten auf eine Auswahl der besten Tools f\u00fcr maximale Effizienz und nahtlose IT-Prozesse:<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCloud special\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMit Azure und AWS optimierten wir die Ressourcenzuweisung, Skalierbarkeit und Zuverl\u00e4ssigkeit, um eine hohe Verf\u00fcgbarkeit der IT-Services sicherzustellen. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAuto-Mode\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tDurch den Einsatz von Terraform und Ansible automatisierten wir die Bereitstellung und Konfiguration der Infrastruktur, was die Geschwindigkeit und Konsistenz der Deployments erh\u00f6hte. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDevOps magic\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMit der Implementierung von DevOps-Methoden f\u00f6rderten wir die Zusammenarbeit zwischen Entwicklungs- und Betriebsteams, was zu schnelleren und zuverl\u00e4ssigeren Softwarebereitstellungen f\u00fchrte. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t Security-Detail\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMit integrierten Sicherheitsmechanismen wie Splunk und Azure Sentinel f\u00fcr SIEM, HashiCorp Vault zur sicheren Verwaltung von Geheimnissen sowie Aqua Security und Snyk f\u00fcr Schwachstellenmanagement sch\u00fctzten wir alle Prozesse rundum. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPerformance-Stars\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tDurch den Einsatz von Grafana und Prometheus realisierten wir ein Echtzeit-\u00dcberwachungs- und Alarmsystem, das ein proaktives Management der IT-Services erm\u00f6glichte. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tLibrarian-Style\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMit der Anwendung von ITIL-Prinzipien optimierten wir die Service-Management-Prozesse, um die Ausrichtung an den Gesch\u00e4ftsziele zu verbessern und die Servicebereitstellung zu optimieren. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tIQ-Automation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMit Jenkins f\u00fcr CI\/CD revolutionierten wir die Softwarebereitstellung, um schnelleres Feedback und weniger Fehler zu erreichen.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSeamless-Seamster\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tDurch den Einsatz von Microsoft Power Automate und Zapier integrierten wir verschiedene Drittanbieteranwendungen, wodurch die Zusammenarbeit zwischen Teams und die Effizienz auf ein neues Niveau gehoben wurden. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tConnecting-the-Dots\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMit API-Management-Tools wie AWS API Gateway und Azure API Management gew\u00e4hrleisteten wir eine reibungslose Kommunikation zwischen den Systemen und verbesserten die Integration. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Leondrino: Automatisierung im IT-Service-Management Wie Leondrino mit smarter Technologie Effizienz, Qualit\u00e4t und Zuverl\u00e4ssigkeit steigert.\u00a0 Termin vereinbaren – 10 % Ausfallzeiten: IT-Ausf\u00e4lle geh\u00f6ren der Vergangenheit an. – 0 % Reaktionszeiten: Anfragen werden schneller bearbeitet \u2013 weniger Warten, mehr Ergebnis! + 0 % Servicequalit\u00e4t: Mehr Effizienz, zufriedene Nutzer, und nachhaltig verbesserte IT-Leistung. W\u00e4hrungs-Wechsel: Im Takt der Automatisierung\u00a0 […]<\/p>","protected":false},"author":1,"featured_media":7949,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"content-type":"","footnotes":""},"class_list":["post-3869","page","type-page","status-publish","has-post-thumbnail","hentry"],"rankMath":{"parentDomain":"skyeredtechnology.de","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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