Sky-E Red Technology
Contact us en_USEnglish

All Aboard the Future

How DevOps and cloud innovations took the Deutsche Bahn app to a new level.

Make an appointment

Kennzahlen

  • + 30 %

    Zufriedenheit: ein kleiner Sprung für die Bahn, ein großer für die Kundenzufriedenheit

  • ↑ 40 %

    Schnellere Time-to-Market: Updates erreichen Kunden fast im ICE-Tempo

  • −20 %

    Weniger Kosten: das bedeutet volle Fahrt in die Zukunft

The journey into the digital age

In a world of constant change, the efficient provision and updating of timetable data has become a key resource for Deutsche Bahn. Our ambitious project aimed to revolutionize access to these timetables through innovative DevOps and cloud technologies, not only increasing responsiveness to customer needs, but taking service quality to a whole new level. 

On the rails of digital transformation 

Deutsche Bahn faced the challenge of making timetables intuitive and easily accessible while seamlessly integrating modern DevOps practices and cloud technologies into the traditional corporate structure. The path to digital transformation required not only technological changes, but also a shift in the mindset of the entire organization. 

The formula for success for better service

We developed a three-stage approach to meet these challenges: 

User-friendly application
A new app displays timetables in real time, making access easier for travelers.

Automation and collaboration
By integrating DevOps practices, we automated workflows and fostered collaboration between development and operations, enabling a faster response to customer needs.

Cloud migration
By moving important infrastructure to the cloud, we optimized the use of resources and reduced operating costs.

Figures that shine: The green traffic light for higher customer satisfaction

The positive effects of our work were not only noticeable, but also measurable. This is how we made a difference for Deutsche Bahn customers: 

  • −25 %

    fewer support requests: The user-friendly app and easy access to timetables have reduced the need for support and thus lowered customer service costs. 

  • + 50 %

    more app usage: Improved accessibility and functions led to increased use of the app, which increased customer loyalty and satisfaction. 

  • + 15 %

    more operating time: Cloud and DevOps practices improved the uptime of the systems, which increased the reliability of the service for customers.

  • −30 %

    lower infrastructure costs: The migration to the cloud enabled a more efficient use of resources and significantly reduced infrastructure costs. 

  • + 20 %

    higher conversion rate: The user-friendly app and prompt updates led to more customers buying tickets via the app, thereby increasing sales. 

Inspiration for your IT transformation

Steht ihr vor ähnlichen Herausforderungen oder möchtet eure IT-Infrastruktur transformieren, um ähnliche Erfolge und Renditen zu erzielen? Hier sind strategische Ansätze, die wir gemeinsam weiterentwickeln können, inspiriert von den häufigsten Herausforderungen unserer Kunden:

Slow response times to customer inquiries
Durch DevOps-Praktiken können wir die Zusammenarbeit zwischen Entwicklung und IT verbessern, automatisierte Workflows schaffen und die Time-to-Market verkürzen, sodass ihr schneller auf Kundenfeedback reagieren könnt, das steigert die Kundenzufriedenheit und stärkt die Markenbindung.

Limited flexibility in resource management
Mit einer Cloud-Migration lässt sich die Skalierung flexibel anpassen, sodass jederzeit die erforderliche Kapazität verfügbar ist, ohne für ungenutzte Infrastruktur zu zahlen, das führt zu Einsparungen von bis zu 20%!

High operating costs due to inefficient processes
Automation optimizes recurring tasks and increases the efficiency of teams, which significantly reduces operating costs.

Lack of adaptability to market changes
Ein kontinuierlicher Verbesserungsprozess erlaubt es, schnell auf Marktveränderungen zu reagieren. Mithilfe von Analysetools und Kundenfeedback können wir eure Angebote dynamisch gestalten, ein klarer Wettbewerbsvorteil.

Difficulties with data updating and availability
A user-friendly application with real-time data ensures that your customers receive up-to-date information at all times. With technologies such as APIs and data streaming, we improve the flow of information and decision-making within the company.

Durch die Anpassung dieser Strategien an eure spezifischen Herausforderungen können wir eure IT-Infrastruktur nicht nur revolutionieren, sondern auch eure Rentabilität steigern, dann läuft alles nach Fahrplan.

Unlock Achievement

Our tech kit

To turn the challenges in this project into opportunities, we relied on a selection of the best available tools that played a crucial role in the transformation: 

Cloud magic

AWS brought flexibility, performance and cost efficiency to the infrastructure

Container power

Docker and Amazon EKS provided a clean, isolated and easily scalable solution.

DevOps superstars

AWS CodePipeline, CodeBuild, CodeDeploy, CodeCommit, CodeStar and CloudFormation enabled seamless collaboration, automation and lightning-fast deployments.

Full control

With Amazon CloudWatch, AWS X-Ray and the Elasticsearch Service, we had an overview of all systems at all times and ensured smooth processes.

Security bulwark

IAM, KMS, Security Hub and Config protect data like a suit of armor.

Data experts

Unsere „Orakel“ Amazon RDS und DynamoDB stellten sicher, dass alle Daten stets zur richtigen Zeit am richtigen Ort verfügbar waren.

Programming languages and frameworks

Java, Python and Node.js were our tools, supported by frameworks such as Spring Boot and Flask for efficient and robust applications.